{"id":391,"date":"2009-04-23T15:07:08","date_gmt":"2009-04-23T20:07:08","guid":{"rendered":"http:\/\/www.xenopulse.com\/blog\/?p=391"},"modified":"2009-04-23T15:07:08","modified_gmt":"2009-04-23T20:07:08","slug":"thursday-thoughts-3","status":"publish","type":"post","link":"https:\/\/www.xenopulse.com\/blog\/?p=391","title":{"rendered":"Thursday Thoughts"},"content":{"rendered":"<p>Today I saw a tweet from a friend of mine, <a href=\"http:\/\/twitter.com\/Dlangar\/\">@dlangar<\/a> , asking the world, &#8220;*can* a dev or journalism site shape the attitude of it&#8217;s community, or past a certain point is it beyond its control?&#8221;<\/p>\n<p>I was behind on my internet reading and before I could even respond he had written a<a href=\"http:\/\/ofcourseillplayit.com\/?p=177\"> blog post<\/a> about it as well expands the topic, and several people comment.\u00c2 \u00c2 \u00c2  And even before I could finish reading all the comments I started an IM discussion with him on his original question. \u00c2  Which eventually spun off onto other tangential thoughts, but then whole thing made me want to compile some of my thoughts on topic.<\/p>\n<p>So lets go back to the original question:<\/p>\n<blockquote><p>Can developers (and their community managers) or journalism shape the attitude of a game&#8217;s community or past a certain point is it beyond their control?<\/p><\/blockquote>\n<p>My simple answer is yes.<\/p>\n<p>Yes, I believe devs\u00c2  &#8216;can&#8217; shape a community.\u00c2  And yes, I believe there are aspects of all communities that are beyond dev control.<\/p>\n<p>I expanded upon my short answer to dlangar&#8217;s question with four points:<\/p>\n<ul>\n<li>dev and CMs have less control over communities than they wish they could or think they do.<\/li>\n<li>But dev and CM participation are NEEDED to keep &#8216;the ship&#8217; upright.<\/li>\n<li>Smaller ships are easier to steer than larger ships.<\/li>\n<li>No matter the size of the ship, if the passengers start to fight their is a higher chance the ship will flip over.<\/li>\n<\/ul>\n<p>I am aware there are hundreds of books and studies out there about how social groups form and interact, and several that probably talk specifically about online communities, and up front I am going to state I am no expert on such studies.\u00c2  Instead I speak only from my own experience.<\/p>\n<p>First when I look close at every game community I have been a connected to they all act about the same. Second, in my opinion, there are several factors that can affect a game&#8217;s community and foster particular attitudes:<\/p>\n<p style=\"padding-left: 30px;\"><strong>1. The players believing that the CMs (and Devs) are actually part of the community.<br \/>\n<\/strong><\/p>\n<p style=\"padding-left: 30px;\">You need to have enough good CMs where they can have time to do more than just police the community and post news.\u00c2 \u00c2  CMs need to post often, they need to take part in and lead discussions, games, silly threads. Yes, they need to police things, and the population should know up front that such actions will happen, but they also need to see the CM staff engaging the populace.<\/p>\n<p style=\"padding-left: 30px;\"><strong>2. Your audience. <\/strong><br \/>\nJythri <a href=\"http:\/\/ofcourseillplayit.com\/?p=177#comment-575\">touched <\/a>on this in dlangar&#8217;s comments and it got me to thinking.\u00c2 \u00c2  Yes, you need to take a hard look at what sort of people make up your audience. Learn what methods you should use to rally them behind you, cater them, cultivate them.\u00c2  Eve players are different from the Free Realms Players and you should know that before you ever have your first external player.<\/p>\n<p style=\"padding-left: 30px;\">But in my experience there is something more important; you need to be prepared first for <em>any<\/em> community.<\/p>\n<p style=\"padding-left: 30px;\">I believe that in the most broad sense MMO communities are fairly homogeneous.\u00c2  Meaning in each community there will be fans of the game and haters, helpers and hurters, in context chat and out of context chat.\u00c2 \u00c2  This is true from, using Jythri&#8217;s example, Toon Town to Shadowfall.\u00c2 \u00c2  CMs and Devs should understand that fact before trying to catrer down to game&#8217;s specific audience.\u00c2  Make sure you have the people, tools, and procedures in place to deal with any community.\u00c2 \u00c2  If you don&#8217;t then you probably don&#8217;t have what you need to steer your specific community.<\/p>\n<p style=\"padding-left: 30px;\"><strong>3. Pre-launch expectations and post launch actions.<\/strong><br \/>\nEvery MMO player has some opinion and expectation before a game launches, and at some point every live MMO has to actually launch.\u00c2  Failing on either of those can haunt a game and taint the community for a very long time.<\/p>\n<p style=\"padding-left: 30px;\">If you build up an expectation that does not match what your game delivers, you better prepare for a turbulent community.\u00c2  But if a game that might meet most player expectations launches with techinal or account issues, the community might again be permenately affected.<\/p>\n<p style=\"padding-left: 30px;\">Pre-launch expectations can and should be tempered by the dev and CM involvement in the community as soon as you open the doors to an official sight; maybe even before using fan sites.<\/p>\n<p style=\"padding-left: 30px;\">And at the time of launch, no matter how it goes, involvement by CMs and devs needs to again guide and temper the feelings of the community.\u00c2  Keep them involved and informed of what work is being done, and when players can expect to see the results.<\/p>\n<p style=\"padding-left: 30px;\"><strong>4. Bugs, tech issues, and the way the developer acknowledges (or not) these issues.<\/strong><br \/>\nThis is the big one, and sort of obvious.\u00c2 \u00c2  If the game is has problems so will the community.<\/p>\n<p style=\"padding-left: 30px;\">Though if the devs can acknowledge these problems and foster a sense of working with the community, the community problems can be lessened and in some cases countered completely.<\/p>\n<p style=\"padding-left: 30px;\">Do note that no game has zero problems. There will always be someone who has some sort of issue, some that may even be &#8220;by design&#8221;, but how the devs communicate their feelings back to those people can have a direct effect on the overall community.<\/p>\n<p style=\"padding-left: 30px;\"><strong>5. Game population levels<\/strong><br \/>\nThe more people in the community the more problems you will have; &#8220;end of line.&#8221; \ud83d\ude09<\/p>\n<p style=\"padding-left: 30px;\">While bigger populations do mean there are more people out there that want to help, it also means, more people that feel a design point is a bug or broken, more people that simply want to complain, a bigger audience for people that simply like to cause trouble, and simple more comments than the devs(and CMs) can actually keep up with.<\/p>\n<p style=\"padding-left: 30px;\">I think the smaller the community the easier it is for each individual to stand out (for good or bad) and this makes it easier for the community to police itself.\u00c2  For example members will remember and prais those that complain constructively while also remembering and mocking those that only complain to complain.<\/p>\n<p style=\"padding-left: 30px;\">Since most devs would like to see their populations grow, they should develop tool and procedures to help with that filtering process.\u00c2  There are lots of suggestions out there, and I think it best to leave discussing them for another day.<\/p>\n<p>In the end I look at community management a lot like herding sheep.\u00c2  I am sure someone will find that offensive, but I believe it true.\u00c2  Thus to do it well you need a few things:<\/p>\n<ul>\n<li>Some good shepherds; ones that know their sheep, the land, and the enemies.\n<ul>\n<li>They need to keep those sheep safe, together and well fed.<\/li>\n<\/ul>\n<\/li>\n<li>Some sheep dogs.\n<ul>\n<li>Sheep dogs are often introduced to sheep when they are puppies as to gain an almost family like attachment to their sheep<\/li>\n<\/ul>\n<\/li>\n<li>Good grazing land.\n<ul>\n<li>If your land is barren and rocky the sheep will wander and look for green land even if its weeds.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today I saw a tweet from a friend of mine, @dlangar , asking the world, &#8220;*can* a dev or journalism site shape the attitude of it&#8217;s community, or past a certain point is it beyond its control?&#8221; I was behind on my internet reading and before I could even respond he had written a blog [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43,9],"tags":[44,112,113],"class_list":["post-391","post","type-post","status-publish","format-standard","hentry","category-community","category-games","tag-cm","tag-design","tag-mmo"],"_links":{"self":[{"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=391"}],"version-history":[{"count":0,"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/391\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xenopulse.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}