I am not sure how I missed this when it was first posted, but I think everyone should read this article by “rabbit” over at Gamers with Jobs; A Sense of Place.
Also, as you can probably tell from my recent posts, I am impressed by the job Turbine did with Lord of the Rings Online, but I have not mentioned the work they have done with tools on the official website. I may have to put together a full post to talk about these tools, but for now I will just say, well done Turbine.